Working with API Keys

You can use API keys to authenticate third-party applications and services with the CxEngage REST API. Once authenticated, those third parties will be able to access CxEngage's features and functions. API keys consist of a key and a secret key, which are shared with the third-party for authentication. To create and manage API keys, you must have the default Administrator role or a custom role with the MANAGE_ALL_APP_CREDENTIALS permission.

You can do the following in the CxEngage configuration console:

• Create an API key
• Manage an API key

For more information on authenticating using your API key and API secret, see Authentication in the REST API documentation.